Warranty

At StayDads, we design our HeroPans to last through real family life, from weekday chaos to weekend feasts. Every pan is built to deliver lasting performance, and we proudly stand behind its quality.

Our Promise

All HeroPans cookware comes with a lifetime warranty against manufacturer's defects. That means if your pan arrives damaged or has a production fault, we will replace it with no hassle.

Our warranty does not cover damage caused by:

  • Misuse or abuse (dropping, overheating, or scratching with metal tools)
  • Failure to follow care or cleaning instructions
  • Normal wear and tear, including minor surface marks or cosmetic discolouration
  • Commercial or restaurant use

Eligibility

This warranty applies only to original StayDads customers or, in the case of a gift, the original recipient. Proof of purchase is required, and the warranty is non-transferable.
Only products purchased directly from StayDads.com or our authorised sellers are covered.

How to Make a Warranty Claim

If you believe your product qualifies for a warranty replacement, may submit your warranty claim here with:

  • Your order number or proof of purchase
  • A photo or short description of the issue

Once reviewed, we will assist in arranging a replacement. In some cases, you may be asked to cover return shipping costs.

Our Commitment

We are real parents like you and we promise to treat every customer with fairness and honesty.
If something is not right, we will make it right. That is the StayDads Way.

Disclaimer and Exclusions

Except for the warranty described above, StayDads makes no other warranties, express or implied, including merchantability or fitness for a particular purpose.
This warranty gives you specific legal rights and you may also have other rights depending on your state of residence.

Exclusions

HeroPans cookware is crafted to last, but not indestructible. The following are excluded from this warranty:

  1. Injuries or damage caused by or resulting from any of the following: modifications not authorized by StayDads, misuse, abuse, neglect, accidents, or natural events such as fire, flood, or earthquake.
  2. Damage from inappropriate use, including cutting frozen foods, striking bones, or using sharp metal utensils.
  3. Damage caused by using the cookware on dense or inappropriate surfaces such as glass, granite, or steel counters.
  4. Damage from improper cleaning, use of abrasive materials, or exposure to temperatures beyond those recommended.